Changes

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For exchanges or returns, you have 15 business days from the moment you receive your package. Changes are only made in sizes or designs.

 

Exchanges or returns are not valid in PROMOTIONS, unless there is an error in sizes or designs on the part of our company during delivery.

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The promotions have discount codes, these codes can only be used for the number of pieces indicated in the promotion and the participating collections. The code cannot be applied to buy fewer pieces than those indicated in the promotion, although the system passes the purchase to us  team will call you to inform you that you do not comply with the promotion, in this case you will have to complete the promotion to be able to validate it.

 

Any extra piece purchased beyond those indicated in the promotions will be paid at normal prices.

 

In case we have any problem with your order, our staff will contact the customer to make any changes or cancellations.

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If the Parcel has any delay, please contact them directly and provide the respective tracking number to track the shipment. In case there is any incident with your package from the parcel, you must wait for the terms of said company to continue with the delivery. shipping process.

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If your package is in transit and there is any incident that delays its shipment, we do not make any type of refund. The package must wait to reach its destination and subsequently be received by the client.

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Any setback with the shipment that requires our intervention, please contact us so we can help you, it only applies to retained and lost packages. It does not apply to delays or internal delivery problems on the date of the contracted parcels.

 

The company reserves the right to cancel any order that does not comply with the promotions. 

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The shipping cost is borne by the client for any exchange, the company only covers the shipping costs at the time the return is for a product that was not purchased by the client, in this case the company assumes the shipping costs. shipment.

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When there are some free shipping promotions, they are only valid to central areas of the city where it will be sent, the free shipping in the promotions DOES NOT apply to islands and areas far from the center of the destination city, municipalities or towns where the package has to subcontract another company. It also does not apply to express or international shipments.

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We do not accept returns on any products. Unicamnete can be exchanged for another product of the same value or pay the difference if it is a higher price.

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